Return & Refund Policy

At Heidelberg Meats, we are dedicated to providing fresh, high-quality meats with every order. Due to the perishable nature of our products, we have specific guidelines for refunds and returns to ensure the best service and food safety for our customers.

Refunds & Returns for Perishable Products

Refund Eligibility:

Refunds are available only if your item is received damaged, incorrect, or not meeting quality standards. Please inspect your items upon delivery, and notify us of any issues within 24 hours by emailing [email protected] or calling 0467 826 130

Non-Returnable Items:

Due to health and safety regulations, we cannot accept returns on perishable products that were delivered as ordered, in good condition, and are outside the 24-hour notification period.

Conditions for Refunds:

To be eligible for a refund:

  • You must report any issues within 24 hours of delivery.
  • The item must be in its original packaging, and you’ll need proof of purchase.
  • If applicable, you may be asked to provide photos of any issues with the items.

Authority to Leave and Responsibility

If you won’t be home during delivery, please provide written authorization in your order notes to deliver to an alternate contact. Due to the perishable nature of our products, someone must be available to accept the delivery – we cannot leave the products in a secure location.

Processing Refunds

Once your claim is reviewed and approved, we will process a refund to your original payment method within 7–10 business days. If you haven't received your refund within this timeframe, please:

  1. Check with your bank or credit card company as processing times vary.
  2. Contact us at [email protected] for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need a replacement, contact us at [email protected], and we’ll arrange an exchange or replacement if the item is eligible.

Need Help?

For questions about refunds or returns, please contact us at [email protected] or call 0467 826 130

Thank you for choosing Heidelberg Meats! We’re committed to ensuring a positive experience with every order.